Castor Status

All Systems Operational

Castor EDC Operational

🇳🇱 NL Server - data.castoredc.com Operational

🇬🇧 UK Server - uk.castoredc.com Operational

🇺🇸 US Server - us.castoredc.com Operational

🇦🇺 AU Server - au.castoredc.com Operational

Castor EDC - Private Cloud Operational

Castor SMS Operational

Castor eConsent Operational

🇺🇸 US Server - us.castorconsent.com Operational

🇪🇺 EU Server - eu.castorconsent.com Operational

manage.castorconsent.com Operational

Enrollment Portals Operational

🇺🇸 US Enrollment Portals Operational

🇪🇺 EU Enrollment portals Operational

Knowledge Base Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Apr 20, 2024

No incidents reported today.

Apr 19, 2024

No incidents reported.

Apr 18, 2024

No incidents reported.

Apr 17, 2024

No incidents reported.

Apr 16, 2024

No incidents reported.

Apr 15, 2024

No incidents reported.

Apr 14, 2024

No incidents reported.

Apr 13, 2024

No incidents reported.

Apr 12, 2024

No incidents reported.

Apr 11, 2024

EU/UK infrastructure maintenance

Completed - The scheduled maintenance has been completed.
Apr 11, 23:33 CEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 11, 17:00 CEST

Scheduled - Following the maintenance from last Tuesday (April 9th), we require another maintenance window to complete the process. Unfortunately, we are required to schedule this on short notice, ahead of our next regular maintenance window on Tuesdays.

Expected impact is again minimal, with at most 10 minutes of interruption for affected services during this window.
Apr 10, 15:49 CEST

Form Sync unable to create linked studies

Resolved - This incident has been resolved.
Apr 11, 08:56 CEST

Monitoring - We've deployed a new configuration that should resolve the problem for the time being, but we'll continue to monitor closely.
Apr 10, 23:02 CEST

Update - Our investigation is leading to an underlying infrastructure problem with our hosting provider. We'll continue investigating the problem.
Apr 10, 16:46 CEST

Update - We are continuing to investigate this issue.
Apr 10, 15:03 CEST

Investigating - It's currently not possible to create linked studies with Form Sync.

We are investigating the issue
Apr 10, 11:44 CEST

Apr 10, 2024

EU/UK infrastructure maintenance

Resolved - The scheduled maintenance was successfully completed.
Apr 10, 08:07 CEST

Monitoring - We are performing planned maintenance activities on our EU and UK infrastructure. For affected services there may be a brief interruption of service (1 - 2 minutes).
Apr 9, 23:06 CEST

Apr 9, 2024

EU/UK infrastructure maintenance

Completed - The scheduled maintenance has been completed.
Apr 9, 23:00 CEST

Update - Scheduled maintenance will be extended throughout the night. Expected downtime is minimal.
Apr 9, 22:58 CEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 9, 21:00 CEST

Scheduled - We'll be performing planned maintenance activities on our EU and UK infrastructure. For affected services there may be a brief service interruption of 1-2 minutes.
Apr 6, 14:37 CEST

Apr 8, 2024

No incidents reported.

Apr 7, 2024

Experiencing issues opening some studies.

Resolved - This incident has been resolved
Apr 7, 09:59 CEST

Monitoring - The issues should be solved, we are continuing to monitor.
Apr 7, 09:24 CEST

Investigating - We are currently experiencing issues opening some studies.
Apr 7, 03:46 CEST

Apr 6, 2024

No incidents reported.