All Systems Operational
Castor EDC Operational
πŸ‡³πŸ‡± NL Server - data.castoredc.com Operational
πŸ‡¬πŸ‡§ UK Server - uk.castoredc.com Operational
πŸ‡ΊπŸ‡Έ US Server - us.castoredc.com Operational
πŸ‡¦πŸ‡Ί AU Server - au.castoredc.com Operational
Castor EDC - Private Cloud Operational
Castor SMS Operational
Castor eConsent Operational
πŸ‡ΊπŸ‡Έ US Server - us.castorconsent.com Operational
πŸ‡ͺπŸ‡Ί EU Server - eu.castorconsent.com Operational
manage.castorconsent.com Operational
Enrollment Portals Operational
πŸ‡ΊπŸ‡Έ US Enrollment Portals ? Operational
πŸ‡ͺπŸ‡Ί EU Enrollment portals ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jan 31, 2023

No incidents reported today.

Jan 30, 2023

No incidents reported.

Jan 29, 2023

No incidents reported.

Jan 28, 2023

No incidents reported.

Jan 27, 2023

No incidents reported.

Jan 26, 2023

No incidents reported.

Jan 25, 2023
Resolved - We are closing this incident as resolved.
Jan 25, 22:01 CET
Monitoring - Service has been restored for the last database server in our Europe region, all services are now operating again as usual. We will be monitoring the situation for 60 minutes and resolve this incident if no new issues arise in this period.
Jan 25, 20:09 CET
Identified - Microsoft Azure support engineers continue to work on restoring service to the one affected database server in our Europe region. At the moment, we do not have an ETA from them on when this is expected to complete. We will provide further updates on this issue once we have new information to share.
Jan 25, 18:03 CET
Update - We are continuing to investigate the unavailability of one specific database server and are coordinating with Microsoft Azure support. With the information that is currently available to us, this does appear to be caused by the original networking issues from earlier today.
Jan 25, 14:55 CET
Investigating - The networking connectivity issues affecting Microsoft Azure have been resolved and most of our services are fully operational again.
We are seeing a residual issue affecting a limited subset of users (about 20%) on data.castoredc.com and are continuing to investigate the source of this problem.

Jan 25, 13:50 CET
Identified - We are observing several network-related intermittent connection failures to our platforms. We are investigating the root cause, but this is most likely related to an ongoing incident at our hosting provider Microsoft Azure.
Jan 25, 09:40 CET
Jan 24, 2023

No incidents reported.

Jan 23, 2023

No incidents reported.

Jan 22, 2023

No incidents reported.

Jan 21, 2023

No incidents reported.

Jan 20, 2023

No incidents reported.

Jan 19, 2023

No incidents reported.

Jan 18, 2023

No incidents reported.

Jan 17, 2023
Completed - The scheduled maintenance has been completed.
Jan 17, 21:09 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 17, 20:00 CET
Scheduled - We'll be performing planned maintenance activities on our EU and UK infrastructure. For affected services there may be a brief interruption of service (1 - 2 minutes).
Jan 9, 12:04 CET
Completed - The scheduled maintenance has been completed.
Jan 17, 19:56 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 17, 19:00 CET
Scheduled - We'll be performing planned maintenance activities on our Australian infrastructure. For affected services there may be a brief interruption of service (1 - 2 minutes).
Jan 9, 12:03 CET
Completed - The scheduled maintenance has been completed.
Jan 17, 10:45 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 17, 10:30 CET
Scheduled - We'll be performing planned maintenance activities on our US infrastructure. For affected services there may be a brief interruption of service (1 - 2 minutes).
Jan 9, 12:04 CET