Castor Status

All Systems Operational

Castor EDC Operational

🇳🇱 NL Server - data.castoredc.com Operational

🇬🇧 UK Server - uk.castoredc.com Operational

🇺🇸 US Server - us.castoredc.com Operational

🇦🇺 AU Server - au.castoredc.com Operational

Castor EDC - Private Cloud Operational

Castor SMS Operational

Castor eConsent Operational

🇺🇸 US Server - us.castorconsent.com Operational

🇪🇺 EU Server - eu.castorconsent.com Operational

manage.castorconsent.com Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Sep 28, 2021

No incidents reported today.

Sep 27, 2021

No incidents reported.

Sep 26, 2021

No incidents reported.

Sep 25, 2021

No incidents reported.

Sep 24, 2021

No incidents reported.

Sep 23, 2021

No incidents reported.

Sep 22, 2021

No incidents reported.

Sep 21, 2021

Networking problems at hosting provider

Resolved - We're closing this incident as resolved.
Sep 21, 00:02 CEST

Monitoring - Emergency maintenance by our hosting provider has concluded and all services are fully operational again. We'll be monitoring this incident to ensure the situation is stable. We'll close this incident at 00:00 CEST if no further changes occur.
Sep 20, 22:59 CEST

Update - Service is partially restoring on the NL and UK clusters. External connectivity is still problematic which may cause certain features to still fail. We'll post a next update at 23:15 CEST.
Sep 20, 22:43 CEST

Identified - Network connectivity on the NL and UK clusters is impossible due to ongoing emergency maintenance at our hosting provider's core network infrastructure.
Sep 20, 22:09 CEST

Sep 20, 2021

Connectivity problems in UK and NL regions

Resolved - All systems continue to be operational and stable so we are closing this incident as resolved. We'll be following up with our hosting provider for a root cause analysis and preventive measures.
Sep 20, 17:16 CEST

Monitoring - The network seems to be recovering, we're enabling access to the applications again. We'll keep monitoring the situation to ensure the applications are stable.
Sep 20, 16:16 CEST

Identified - We have established that networking issues in the core network of our hosting provider are the cause of the current connectivity problems. We're awaiting further details from our provider.
Sep 20, 15:45 CEST

Investigating - We are seeing elevated error rates with respect to database connectivity in the NL and UK regions and are investigating the root cause.
Sep 20, 15:27 CEST

Sep 19, 2021

No incidents reported.

Sep 18, 2021

No incidents reported.

Sep 17, 2021

No incidents reported.

Sep 16, 2021

No incidents reported.

Sep 15, 2021

No incidents reported.

Sep 14, 2021

No incidents reported.