Castor Status

All Systems Operational

Castor EDC Operational

🇳🇱 NL Server - data.castoredc.com Operational

🇬🇧 UK Server - uk.castoredc.com Operational

🇺🇸 US Server - us.castoredc.com Operational

🇦🇺 AU Server - au.castoredc.com Operational

Castor EDC - Private Cloud Operational

Castor SMS Operational

Castor eConsent Operational

🇺🇸 US Server - us.castorconsent.com Operational

🇪🇺 EU Server - eu.castorconsent.com Operational

manage.castorconsent.com Operational

Enrollment Portals Operational

🇺🇸 US Enrollment Portals Operational

🇪🇺 EU Enrollment portals Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jan 31, 2023

No incidents reported today.

Jan 30, 2023

No incidents reported.

Jan 29, 2023

No incidents reported.

Jan 28, 2023

No incidents reported.

Jan 27, 2023

No incidents reported.

Jan 26, 2023

No incidents reported.

Jan 25, 2023

Microsoft Azure Outage

Resolved - We are closing this incident as resolved.
Jan 25, 22:01 CET

Monitoring - Service has been restored for the last database server in our Europe region, all services are now operating again as usual. We will be monitoring the situation for 60 minutes and resolve this incident if no new issues arise in this period.
Jan 25, 20:09 CET

Identified - Microsoft Azure support engineers continue to work on restoring service to the one affected database server in our Europe region. At the moment, we do not have an ETA from them on when this is expected to complete. We will provide further updates on this issue once we have new information to share.
Jan 25, 18:03 CET

Update - We are continuing to investigate the unavailability of one specific database server and are coordinating with Microsoft Azure support. With the information that is currently available to us, this does appear to be caused by the original networking issues from earlier today.
Jan 25, 14:55 CET

Investigating - The networking connectivity issues affecting Microsoft Azure have been resolved and most of our services are fully operational again.
We are seeing a residual issue affecting a limited subset of users (about 20%) on data.castoredc.com and are continuing to investigate the source of this problem.
Jan 25, 13:50 CET

Identified - We are observing several network-related intermittent connection failures to our platforms. We are investigating the root cause, but this is most likely related to an ongoing incident at our hosting provider Microsoft Azure.
Jan 25, 09:40 CET

Jan 24, 2023

No incidents reported.

Jan 23, 2023

No incidents reported.

Jan 22, 2023

No incidents reported.

Jan 21, 2023

No incidents reported.

Jan 20, 2023

No incidents reported.

Jan 19, 2023

No incidents reported.

Jan 18, 2023

No incidents reported.

Jan 17, 2023

EU/UK infrastructure maintenance

Completed - The scheduled maintenance has been completed.
Jan 17, 21:09 CET

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 17, 20:00 CET

Scheduled - We'll be performing planned maintenance activities on our EU and UK infrastructure. For affected services there may be a brief interruption of service (1 - 2 minutes).
Jan 9, 12:04 CET

AU infrastructure maintenance

Completed - The scheduled maintenance has been completed.
Jan 17, 19:56 CET

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 17, 19:00 CET

Scheduled - We'll be performing planned maintenance activities on our Australian infrastructure. For affected services there may be a brief interruption of service (1 - 2 minutes).
Jan 9, 12:03 CET

US infrastructure maintenance

Completed - The scheduled maintenance has been completed.
Jan 17, 10:45 CET

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 17, 10:30 CET

Scheduled - We'll be performing planned maintenance activities on our US infrastructure. For affected services there may be a brief interruption of service (1 - 2 minutes).
Jan 9, 12:04 CET